Convophi
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About Convophi

We build the layer between busywork and results

Convophi turns the repetitive work that runs across channels and systems into outcomes that finish themselves.

The Convophi workspaceThe Convophi workspace
01 Why we exist

Skilled people shouldn’t spend their day chasing follow-ups.

Most operations work is the same few steps repeated across tools: send the reminder, call if there’s no reply, check the document, update the record. It’s slow, easy to get wrong, and it keeps skilled people away from the work only they can do.

Convophi started as an omnichannel conversation platform with a human quality layer. Customers kept asking us to finish the job after the conversation too, so we built the rest: documents, databases, CRM and ERP, in one workflow measured by its outcome.

The Convophi team working together
— Our story

From one voice agent to workflow intelligence

Each chapter added one thing customers kept asking for. Put together, they explain how Convophi works today.

  1. 01 Chapter 01 · Voice

    It started with one phone call

    The first Convophi agent answered a caller who needed to move a delivery, then confirmed the new window by text. Low latency and natural turn-taking came first.

    From the archive · Voice transcript

    Caller
    Hi, I need to reschedule my delivery for tomorrow.
    Agent
    Of course, I can move it to 9 to 11am. Shall I confirm?
    Agent
    Done. You’ll get a text confirmation shortly.

  2. 02 Chapter 02 · Omnichannel

    Then every channel customers use

    WhatsApp, Email and SMS joined Voice in one dashboard. The same agent could pick up a conversation wherever the customer started it.

    From the archive · Live quality ticker

    Voice
    98.2%
    WhatsApp
    99.1%
    Email
    97.8%
    SMS
    99.4%

  3. 03 Chapter 03 · Quality layer

    People in the loop

    Every conversation was scored for accuracy, compliance and tone. Reviewers graded flagged ones, and their judgment fed back into prompts and scoring.

    From the archive · Quality loop

    01→03
    Simulate · Deploy · Monitor
    04
    Human review
    05
    Improve

  4. 04 Chapter 04 · Documents & data

    Finishing the job after the conversation

    Customers asked for the record to be updated once the call ended. Documents, databases, CRM and ERP became part of the same run.

    Run log

    Documents
    ID read, 6 fields extracted
    Database
    Record matched
    CRM
    Status set to verified

  5. 05 Chapter 05 · Now

    Workflow intelligence: outcomes, not conversations

    Today you set the outcome and Convophi runs the whole workflow across 12 channels and systems, checks the result, and bills only when it’s done.

    Run log

    Goal
    Collect overdue payments
    Steps
    Database → SMS → WhatsApp → Voice → ERP
    ✓
    Outcome achieved · ledger updated
02 How we work

  1. 01

    Outcomes over activity

    We measure ourselves by finished results, and we bill that way too.

  2. 02

    People where they matter

    Automation handles the routine. People make the judgment calls, and the system learns from them.

  3. 03

    Trust by default

    Encryption, residency and audit logs are part of every plan.

Pick one repetitive workflow. We’ll turn it into an outcome.

Most teams go live with their first outcome in days, not months.

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