Case studies
How operations teams moved from manual follow-up to outcomes that run on their own.
The team exported overdue lists daily and worked them by phone. Convophi now runs SMS, WhatsApp and voice follow-ups and posts payments to the ERP. Collectors only see disputes.
Front-desk staff called no-shows when they had time. Now the IVR and RCS slot picker rebook patients the same day and update the scheduling database.
Every failed drop used to become a ticket. Convophi contacts the recipient, confirms a new window or address, and pushes the update to dispatch over the API.
Placeholder metrics and anonymised customers. No figures are invented.
Most teams go live with their first outcome in days, not months.
