Platform · What we do
The platform that turns busywork into finished outcomes
Channels to reach people, an intelligence layer that decides and verifies, and connectors that get the work recorded. One workflow uses all three.
How Convophi is put together
-
Layer 1 · Channels
Reach people
Talk to customers, staff and partners wherever they already are.
- Voice
- SMS
- RCS
- IVR
-
Layer 2 · Intelligence
Understand, act, verify
Works out intent, picks the next step, and checks that the outcome happened.
-
Layer 3 · Systems
Get it recorded
Reads and writes the systems where the work is recorded.
- Documents
- Database
- CRM
- ERP
- APIs / Webhooks
- Spreadsheets
-
01 · Design
Outcome builder
Describe the result in plain language. Convophi drafts the steps and the definition of done.
- Natural-language goals
- Suggested steps per surface
- Editable definition of done
-
02 · Run
Workflow engine
Runs every step with retries, timeouts, branching and channel fallbacks.
- Event, schedule and API triggers
- Branching on replies and data
- Automatic channel fallback
-
03 · Talk
Conversational agents
Sumi, our AI agent, talks to customers by voice and message on any channel.
- Voice, IVR, WhatsApp, SMS, RCS, Email
- Multilingual
- Warm handoff to people
-
04 · Read
Document AI
Reads IDs, invoices and forms, extracts the fields and validates them.
- OCR and field extraction
- Rule-based validation
- Confidence scoring
-
05 · Connect
Data connectors
Reads from and writes to your databases, CRM, ERP and spreadsheets.
- Two-way sync
- Field mapping
- Signed webhooks
-
06 · Review
Review console
Where people handle exceptions, with the full run history in one view.
- Prioritised queue
- One-click approve or fix
- Decisions feed back into the workflow
Convophi is
- Automation measured by finished outcomes
- One workflow across channels and systems
- A layer on top of the tools you already use
- Built with people in the loop
Convophi isn’t
- A chatbot that stops when the conversation ends
- An RPA script that breaks when a screen changes
- A replacement for your CRM or ERP
- A black box. Every step is logged.
Pick one repetitive workflow. We’ll turn it into an outcome.
Most teams go live with their first outcome in days, not months.